Our Policies & Procedures

Privacy Policy
Sloane Street Surgery take our patients’ privacy seriously. Please see our Privacy Statement.

Chaperone Policy
The Sloane Street Surgery can offer chaperones, both male and female, to patients undergoing intimate examinations. Patients are also welcome to bring a friend or relative with them to consultations if they wish.

Disabled Access
We have disabled access through the rear of the building. Please phone reception for more advice regarding this.

Repeat Prescriptions
Patients are able to request repeat prescriptions by telephone or by post. These will normally be posted to the patients home but in exceptional circumstances they can be telephoned or faxed through to the pharmacy. There is a charge for this service.

Complaints Procedure
Please see our information specific to complaints outlined in our Complaints Procedure.