Our Policies & Procedures

Privacy Policy
Sloane Street Surgery take our patients’ privacy seriously. Please see our Privacy Statement.

Chaperone Policy
The Sloane Street Surgery can offer chaperones, both male and female, to patients undergoing intimate examinations. Patients are also welcome to bring a friend or relative with them to consultations if they wish.

Disabled Access
We have disabled access through the rear of the building. Please phone reception for more advice regarding this.

Repeat Prescriptions
Patients are able to request repeat prescriptions by telephone or by post. These will normally be posted to the patients home but in exceptional circumstances they can be telephoned or faxed through to the pharmacy. There is a charge for this service.

Complaints Procedure
If a patient has a complaint regarding anything relating to the practice, they are advised to contact either the practice manager, Ms Janet White, or the doctor concerned and a reply will be given as soon as possible. Written complaints to doctors will be dealt with in accordance with the practice complaints procedure. Please download the complaints form here.

All the doctors in the practice are members of the Independent Doctors Forum. This offers access to an independent review of any complaints which cannot be resolved within the practice. All doctors are fully registered and in good standing with the General Medical Council.