Sloane Street Surgery take our patients’ privacy seriously. Please see our Privacy Statement.
The Sloane Street Surgery can offer chaperones, both male and female, to patients undergoing intimate examinations. Patients are also welcome to bring a friend or relative with them to consultations if they wish.
We have disabled access through the rear of the building. Please phone reception for more advice regarding this.
Patients are able to request repeat prescriptions by telephone or by post. These will normally be posted to the patients home but in exceptional circumstances they can be telephoned or faxed through to the pharmacy. There is a charge for this service.
If a patient has a complaint regarding anything relating to the practice, they are advised to contact either the practice manager, Ms Janet White, or the doctor concerned and a reply will be given as soon as possible. Written complaints to doctors will be dealt with in accordance with the practice complaints procedure. Please download the complaints form here.
All the doctors in the practice are members of the Independent Doctors Forum. This offers access to an independent review of any complaints which cannot be resolved within the practice. All doctors are fully registered and in good standing with the General Medical Council.
The surgery is open and we are consulting with our patients on all medical matters. Appointments are available for either video/telephone consultations or consultations face-to-face, and all of these can be booked at this time.
IMPORTANT: the surgery has strict social distancing and infection control procedures in place. On attending the surgery you will be required to bring a face mask with you to wear in the waiting area. Hand sanitiser will be provided to all patients. We ask that you also follow social distancing protocol and keep two metres distance between yourself and others where possible whilst in the surgery and to follow the advice as per our waiting room signs. Family groups attending should seek advice from their GP before attending such that a plan can be put in place that adheres to current social distancing measures.
Thank you for your co-operation in ensuring that we can keep the practice safe for everyone.
Our website has up-to-date advice on the Coronavirus as well as a list of frequently asked questions. Please see the following page: