Practice Information

All of the below information is available in our practice brochure which is available here.

General Information

Surgery Hours
Monday – Friday, 9.00am – 6.00pm

Practice Manager
Ms Janet White
jwhite@sloanestreetsurgery.co.uk

Administrative Staff
See our Staff Contact page under About Us

Insurance & Your Care

Whilst most international insurance companies will cost the cover of private GP consultations, as will some UK-based insurance companies, we strongly advise you to check with your insurance company that they will cover the cost of your consultation before your appointment at the surgery. Any failure by an insurance company in full or in part to pay outstanding invoices will necessitate the requirement of payment by the patient and for this to be disputed directly between the patient and insurance company. The Sloane Street Surgery are more than happy to provide additional information to their insurer to aid the patient’s request to be reimbursed for any consultation/investigation costs that the patient has had to pay directly.

Our Policies & Procedures

Privacy Policy
Sloane Street Surgery take our patients’ privacy seriously. Please see our Privacy Statement.

Chaperone Policy
The Sloane Street Surgery can offer chaperones, both male and female, to patients undergoing intimate examinations. Patients are also welcome to bring a friend or relative with them to consultations if they wish.

Disabled Access
We have disabled access through the rear of the building. Please phone reception for more advice regarding this.

Repeat Prescriptions
Patients are able to request repeat prescriptions by telephone or by post. These will normally be posted to the patients home but in exceptional circumstances they can be telephoned or faxed through to the pharmacy. There is a charge for this service.

Complaints Procedure
If a patient has a complaint regarding anything relating to the practice, they are advised to contact either the practice manager, Ms Janet White, or the doctor concerned and a reply will be given as soon as possible. Written complaints to doctors will be dealt with in accordance with the practice complaints procedure. Please download the complaints form here.

Registration
All the doctors in the practice are members of the Independent Doctors Forum. This offers access to an independent review of any complaints which cannot be resolved within the practice. All doctors are fully registered and in good standing with the General Medical Council.

Care Quality Commission

The Sloane Street Surgery is registered with the Care Quality Commission as an independent private clinic. The commission is responsible for inspecting all independent healthcare establishments routinely to ensure the safety and wellbeing of patients. Read our most recent report here.